Message Us
Contact Information
- 614 Heron Drive, Suite 3, Logan Township, NJ 08085
- 856-491-2090
- contact@lancolia.com
Have questions? We're here to help.
Please contact us as soon as you notice your error. If your order hasn’t shipped, we can try to fix it to the best of our ability. Unfortunately, once a package has left our facility, we won’t be able to change it.
We will ship any order $45 and above for free using USPS first class mail.
At the moment Lancolia doesn’t offer international shipping. Please email us at contact@lancolia.com if you are an international customer to discuss potential options.
Please log in to your account to check the status of your order. If you do not have an account, refer to your shipping confirmation email containing your tracking number.
It takes 5 business days to fulfill an order. Then it depends on the shipping method you choose. If you choose economy shipping, your order may take up to 18 days to arrive.
We are sorry to hear that…we really take care in our packaging, and it is highly unlikely to happen. If damaged, please email us atcontact@lancolia.comwith a photo and an explanation of the damage within 48 hours of receipt and we will take care of you.
Please contact the shipping provider with your tracking number for them to assist you. Lancolia is not responsible for lost or stolen packages.
We understand that not everyone can always be satisfied and do offer a 30-day money back guarantee.
Please contact us with your inquiry, proof of purchase, and reason for refund request. We reserve the right to refuse a refund for those deemed to be serial refund requesters.
Due to the nature of our products, we cannot accept returns. Please donate any unused items to someone that can make good use of them.
While glass is an eco-friendly option, it can cause quite a safety hazard in the shower. We are using only recyclable plastics, such as PET. We also use hybrid PET-Rice paper pouches for our spa salts.
Lancolia is a registered sustainable business in the state of New Jersey. Sustainability is a key driver behind many of our efforts.
For instance, our formulas are designed not only with performance but also minimalism, green chemistry, and upcycling in mind. Our operations are adapted to low energy use and lean manufacturing, enabling us to keep our footprint as small as possible.
Our packaging is luxurious yet eco-friendly. White is our core color, as dyes reduce the efficacy of the recycling process. Our tissue paper is recyclable, compostable and from recycled materials. Our boxes are made of unbleached paper and composed of 80% recycled cardboard. We even recycle every shipping material we receive, including cardboard, envelopes, bubble wrap and packing peanuts.
We are also proud to participate in world reforestation efforts thanks to our partners at One Tree Planted. Each order plants one tree in a zone in need.
